Thomas Pedersen
Osteopathy
Osteopathy and Yoga for you
Phone: 01462 670675
Letchworth Tennis Club
Muddy Lane
Letchworth, SG6 3TB
GDPR privacy notice
Scope
This document refers to personal data, which is defined as information concerning any living person (a natural person who hereafter will be called the Data Subject) that is not already in the public domain.
The General Data Protection Regulation (GDPR) which is EU wide and far more extensive than its predecessor the Data Protection Act, along with the Privacy and Electronic Communications Regulations (PECR), seek to protect and enhance the rights of EU data subjects. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU and its storage within the EEA.
1 - Your Practice: Thomas Pedersen Osteopathy, based at 40b High street St Neots PE19 1JA and Letchworth Tennis club, Muddy Lane, Letchworth, SG6 3TB, which hereafter for the purposes of this Privacy Notice will be referred to as the Osteopaths, is pleased to provide the following information:
2 - Who we are
The Osteopaths diagnose
and treat health conditions. Treatments are carried out in
accordance with the Institute of Osteopathy’s patient charter
http://www.iosteopathy.org/osteopathy/the-patient-charter/.
The practice may also provide other treatments, about which
our staff will be pleased to provide more details.
3 - Personal Data
a) For the purposes of
providing treatment, Osteopaths may require detailed medical
information. We will only collect what is relevant and necessary
for your treatment. When you visit our practice, we will make notes
which may include details concerning your medication, treatment and
other issues affecting your health. This data is always held
securely, is not shared with anyone not involved in your treatment,
although for data storage purposes it may be handled by pre-vetted
staff who have all signed an integrity and confidentiality
agreement. To be able to process your personal data it is a
condition of any treatment that you give your explicit consent to
allow Osteopaths to document and process your personal medical
data. Contact details provided by you such as telephone numbers,
email addresses, postal addresses may be used to remind you of
future appointments and provide reports or other information
concerning your treatment.
b) For marketing
purposes, the Osteopaths may also use the contact details provided
by you to respond to your enquiries, including making telephone
contact and emailing information to you which the practice believes
may be of interest to you.
c) In making
initial contact with the practice you consent to Osteopaths
maintaining a marketing dialogue with you until you either opt out
(which you can do at any time) or we decide to desist in promoting
our services. Osteopaths may occasionally also act on behalf of its
patients in the capacity of data processor, when we may promote
other practitioners based at our premises, who may not be employed
by us. Osteopaths do not broker your data and you can ask to be
removed from our marketing database by emailing or phoning the
practice using the contact details provided at the end of this
Privacy Notice.
d) Some basic personal data
may be collected about you from the marketing forms and surveys you
complete, from records of our correspondence and phone calls and
details of your visits to our website, including but not limited
to, personally identifying information like Internet Protocol (IP)
addresses.
e) Osteopaths’ website uses
cookies, which is a string of information that a website stores on
a visitor’s computer, and that the visitor’s browser provides to
the website each time the visitor returns. WordPress.org uses
cookies to help Osteopaths to identify and track visitors and their
website access preferences. Osteopaths’ website visitors who do not
wish to have cookies placed on their computers should set their
browsers to refuse cookies before using Osteopaths’
website.
f) Osteopaths will only collect the
information needed so that we can provide you with the services you
require, the business does not sell or broker your data.
4 - Legal basis for processing any personal
data
To meet our contractual obligations obtained
from explicit Patient Consent and legitimate interest to respond to
enquiries concerning the services provided.
5 - Legitimate interests pursued by
Osteopaths
To promote treatments for patients with
all types of health problems indicated for osteopathic care.
6 – Consent
Through agreeing to this
privacy notice you are consenting to Osteopaths processing your
personal data for the purposes outlined. You can withdraw consent
at any time by using the postal, email address or telephone number
provided at the end of this Privacy Notice.
7 – Disclosure
Osteopaths will keep your
personal information safe and secure, only staff engaged in
providing your treatment will have access to your patient records,
although our administration team will have access to your contact
details so that they can make appointments and manage your account.
Osteopaths will not disclose your Personal Information unless
compelled to, in order to meet legal obligations, regulations or
valid governmental requests. The practice may also enforce its
Terms and Conditions, including investigating potential violations
of its Terms and Conditions to detect, prevent or mitigate fraud or
security or technical issues; or to protect against imminent harm
to the rights, property or safety of its staff.
8 - Retention Policy
Osteopaths will process personal data during the duration of any
treatment and will continue to store only the personal data needed
for eight years after the contract has expired to meet any legal
obligations. After eight years all personal data will be deleted,
unless basic information needs to be retained by us to meet our
future obligations to you, such as erasure details. Records
concerning minors who have received treatment will be retained
until the child has reached the age of 25.
9 - Data storage
All
Data is held in the United Kingdom. Osteopaths does not store
personal data outside the EEA.
10 - Your rights as a data subject
At any
point whilst Osteopaths are in possession of, or processing your
personal data, all data subjects have the following rights:
In the event that Osteopaths refuses your request under rights of
access, we will provide you with a reason as to why, which you have
the right to legally challenge. At your request Osteopaths can
confirm what information it holds about you and how it is
processed.
11 - You can request the following information:
12
- To access what personal data is
held, identification will be required
Osteopaths
will accept the following forms of identification (ID) when
information on your personal data is requested: a copy of your
driving licence, passport, birth certificate and a utility bill not
older than three months. A minimum of one piece of photographic ID
listed above and a supporting document is required. If Osteopaths
is dissatisfied with the quality, further information may be sought
before personal data can be released. All requests should be made
by phoning +44 (0)7966018867 or writing to us at the address
further below.
13 Complaints
In the event that you wish
to make a complaint about how your personal data is being processed
by Osteopaths you have the right to complain to us. If you do not
get a response within 30 days, you can complain to the ICO.
The details for each of these contacts are:
Thomas
Pedersen
Telephone
07966018867
or email: info@stneotsosteopaths.co.uk
ICO
Wycliffe House, Water Lane, Wilmslow,
SK9 5AF Telephone +44 (0) 303 123 1113 or email: https://ico.org.uk/global/contact-us/email/
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